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Notification for removal of incompatible software

A customer has requested that we add a notification for when incompatible software has been removed or will be removed when using the feature in Cloud.


In this specific case, the customer installed a program and because of the way Cloud uninstalled the incompatible software, a complete re-image of the machine had to be done so that it could even be used again.

They also spent 3 days on the phone with the incompatible software's support team trying to identify why it was not working. If they had received a notification that it had been removed, they could have expedited the process

  • Guest
  • Aug 3 2023
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  • Admin
    David Corlette commented
    August 03, 2023 19:14

    This is an interesting one. The way this works today, a module in the agent installer checks for and removes incompatible software; this all happens locally to the endpoint so there's not much info that makes it back to the cloud console. And even if it did, where would this info be stored? It's specific to the individual device...

    So options I could see:

    • We could add something to the agent to record a little local "history" i.e. to record what packages were removed, and a tab or something in the agent to look that history up. And/or we could send events to the WIndows Event Log stating we removed stuff.

    • We could surface info back to the cloud console and just put it in the audit trail. And/or we could store it in the individual device history somehow.

    I should note for the record, the specific version of the "incompatible software" that VIPRE attempted to remove is not yet supported by CART (i.e. not in the list provided within policy). We support an older version, but apparently the vendor has made changes that caused some removal issues. We are working to update the uninstall defs to fix the issue.



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